Start your journey,
side by side with us
Whatever your needs, whatever your journey, we’re here to help you, little by little, day by day, moment by moment.
Seven steps to support
If you or someone you love would like to receive our support, here’s the process.
1. Reach out
Call us, email us, or complete a referral form, whichever works for you. We’re here to listen, not rush. If it feels like a good fit, we’ll move forward together.
2. Referral form
We’ll send you a short form to collect key details about the participant. This helps us start planning the right supports, paperwork, and potential staff match.
3. We come to you
Once we’ve reviewed your referral, one of our friendly team members will arrange a home visit or meeting in your preferred location. We’ll take the time to:
- Talk through your needs, preferences and goals
- Explain how our services work
- Discuss what kind of support worker would suit you best
- Go through any required documentation in a relaxed and respectful way
4. Support planning & worker matching
Behind the scenes, our team begins coordinating your preferred days, times, and finding the right worker for you. We’ll check in regularly and won’t move forward without your input.
5. Meet & greet
Once we’ve found a great match, we’ll organise a meet and greet so you can decide if the connection feels right. There’s no pressure here, it’s all about comfort and trust.
6. Support begins
We’ll confirm your first support sessions and start working toward your goals. Your journey, your pace.
7. Check-in & adjust
After your first few sessions, we’ll follow up to see how things are going and make any changes you need. Your feedback always shapes what happens next.
Enquire now below
Looking for support? You’re in the right place.
You don’t need to have everything figured out, we’re here to help guide you through the next steps.
Simply fill in the form below and a member of our team will get back to you within 24–48 hours.
Frequently asked questions
Simple, helpful answers to questions we often receive.
1. How Do I Apply for NDIS Funding?
- You’ll need to meet NDIS access requirements based on age, residency, and disability support needs
- Start by contacting the NDIS directly or visiting www.ndis.gov.au
- Your GP, allied health professional, or Local Area Coordinator (LAC) can help with your application
- Once approved, you’ll work with an NDIS planner to set up your plan and goals
2. What’s the Difference Between Registered and Unregistered NDIS Services?
- Registered providers (like SHCS) are approved by the NDIS Quality and Safeguards Commission and must meet strict standards
- They can work with all types of NDIS plans (NDIA-managed, plan-managed, or self-managed)
- Unregistered providers can only support plan-managed or self-managed participants, and are not audited by the NDIS
- Choosing a registered provider gives you extra peace of mind around safety, compliance, and accountability
3. What is NDIS Support Coordination?
- Support Coordination helps you understand and use your NDIS plan
- A Support Coordinator works with you to find the right services, connect with providers, and manage appointments or changes
- They help you stay in control of your supports and build your capacity to manage your plan over time
- It’s about making your NDIS plan work for you, in real life
4. What is Supported Independent Living (SIL)?
- SIL is a type of support for people who live in a shared or individual home and need help with daily living
- This can include support with cooking, cleaning, personal care, and building independence
- SIL is usually funded in your NDIS plan under Core Supports or Supported Living
- At SHCS, SIL isn’t just about living somewhere — it’s about building a life with the right support around you
